Consumers have a general right to return (a ‘cooling off period’), for fourteen (14) days after delivery, for any reason, without penalty, but the consumer will be liable for the costs of returning the goods.
If you are not satisfied with any of the products you have bought from us, please notify us at firstname.lastname@example.org within fourteen (14) days of receiving your order.
Please ship returned items to:
+31 (0) 653 801 468
Returned items must be returned unused and undamaged, in the original packaging and accompanied with the original packing slip. If the original packaging is damaged, please ensure the goods are properly package to ensure that damage does not occur during the return courier.
All products have a standard twelve (12) month manufacturing warranty. Defective items may be returned to Zufrique within this period for either repair, replacement or refund.
A product is NOT defective and you will NOT be entitled to any, replacement or refund under the general warranty above if:
(a) The faults/damage are a result normal wear and tear;
(b) damage arising from incorrect usage of the product;
(c) the item has a reasonable amount of manufacturing or production imperfections, but is acceptable in accordance with the generally accepted commercial practices.